Please contact us using the form below. Your email will receive a prompt reply before the end of the day, and likely within the hour. Thank You!

Common Questions

Custom Dog Leashes are handmade in the order received; they are custom built specifically for you and your awesome dogs.

With the increased popularity of our dog leashes, “Thank you”, most orders ship in less than two weeks. Ultimate Dog Leashes or any leash equipped with a nanoSwivel ship within three weeks. Warmer months and holidays are extremely busy and will sometimes increase wait times. I understand this is a long wait, please consider this before placing your order.

Thanks so much for your patience!

Josh Sterling

All domestic and International orders ship with USPS Priority mail. Tracking numbers are automatically emailed once your order is completed. USPS Priority Mail within the United States arrives within 1 to 3 business days. Priority Mail International arrives in 7 to 10 days or when customs releases your order to your local postal carrier. Read More

A printable online receipt is presented when your order is placed and a copy emailed to you. A second email from PayPal with a transaction confirmation is also sent. Please check your spam if you have not received your receipt. Replying to your order receipt with any order related questions helps expedite a reply. Thank you!

Customer phone calls have increasing become harder to distinguish from the numerous unsolicited sales calls, scams, phishing or robo calls received hourly.

Most answers to product or order related questions can be found on the website, or in the original order receipt. If not, please reply to your order receipt with your questions, or use this form.

Customers receive a personal reply as promptly as possible. Phone calls are no longer efficient; sending an email is the best way to contact us.

You will receive a reply by the next day, often sooner.

Thanks so much! Josh Sterling

For answers to many common questions regarding types of dog leashes or what leash works best for your dog; You may find answers to some of your questions in these blog post.

Selecting The Best Dog Leash
Rope Dog Leash Buyers Guide with Tips and Suggestions

We will reply before the end of the day, and likely within the hour.

Thank you for your email.

Josh Sterling
9835 Flower Street 5021
Bellflower CA 90707

Veteran Owned Business

Veteran Owned Business