Shipping and Returns:
Domestic Shipping:
Unlike many other web sites that have special rules and lots of fine print, My Dogs Cool offers affordable shipping on all orders placed on our site.
Our shipping charges are automatically adjusted based on the carriers current rate for any given postal code.
We make every effort to process your order quickly and accurately.
If you’re order is not in stock then please allow an additional 2 days for assembly. Our goal is to ship all orders at the end of each business day.
International Shipping:
International orders are processed with the same diligence as domestic.
Normal Delivery time is the average time as quoted by the carrier. This can be between 1 and 3 weeks. Actual time may be more or less depending on your specific location, or carrier delays.
Returns:
We guarantee complete satisfaction and an unlimited lifetime warranty. If at any time you’re not 100% satisfied, send your product back for a full refund. No questions asked.
Instructions:
- Email your Request for a return number to… [email protected]
- Package the gear along with all original tags.
- Write the RMA number on the outside of the box.
Return Address:
MyDogsCool
PO Box 5021
Bellflower CA 90707-5021
Your card will be credited upon receipt of the returned merchandise minus the cost of shipping.
