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Customer Service


Shipping:

Our goal is to ship all orders at the end of each business day. Leashes are custom built per order and may require an additional 1 or 2 days. We make every effort to process your order quickly and accurately.

Most domestic orders ship USPS Priority mail guaranteeing these orders to arrive in 3 days or less. Tracking numbers are automatically emailed to the address used when the order was placed.

We also ship Priority Mail International to most all countries. We expect most international shipments to arrive in 7 to 10 days. Due to customs or weather delays in your part of the world your order may take longer than expected. Please don’t hesitate to contact us if you feel your order is taking longer than expected. You can also check USPS Service Alerts.


Warranty:

To the original owner we fully guarantee the workmanship and materials of our custom dog leashes so long as they are subjected to fair use.

They are intended as high quality leashes designed for both medium and extra large dogs. We offer a limited lifetime warranty and reserve the right to determine what is considered fair use.


Privacy Policy:

Effective on October 10, 2012 This privacy statement describes how My Dogs Cool collects and uses the personal information you provide on our Web site: mydogscool.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have questions or complaints regarding our privacy policy or practices, please contact us at admin@mydogscool.com.

 


Contact Us:

Email is the quickest way to get in touch and works best. We reply before the end of the day and often within the hour. Please use our email form in the Customer Service menu or click this link to contact us.

My Dogs Cool
9835 Flower Street 5021
Bellflower CA 90707