Search & Rescue Dog Safely Transported Across River.

Worldwide Shipping:

Unlike many other web sites that have special rules and lots of fine print, My Dogs Cool offers affordable shipping on all orders placed on our site.

Our shipping charges are automatically adjusted based on the carriers current rate for any given postal code.

We make every effort to process your order quickly and accurately.

If your order is not in stock then please allow an additional 2 days for assembly. Our goal is to ship all orders at the end of each business day.

International orders are processed with the same diligence as domestic.

Normal Delivery time is the average time as quoted by the carrier. This can be between 1 and 3 weeks. Actual time may be more or less depending on your specific location, or carrier delays.

Warranty:

To the original owner we fully guarantee the workmanship and materials of our custom dog leashes so long as they are subjected to fair use.

They are intended as high quality leashes designed for both medium and x-large dogs. We offer a limited lifetime warranty and reserve the right to determine what is considered fair use.

Privacy Policy:

My Dogs Cool has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at [email protected]. If you are not satisfied with our response you can contact TRUSTe here.

Contact Us:

Email is the quickest way to get in touch and works best. We reply before the end of the day and often within the hour. Please use our email form to contact us or use the address below.